Customer Service

When choosing sizing - please follow our Height/Weight Chart on the product page. It is very accurate for the size that will suit you best - Thankyou.

 

Only one of my items have arrived, where is my other item/s?

We have a few warehouses around the world that we ship from so that we can get your item to you as soon as possible.  Sometimes your items will be shipped from different warehouses, which means they may arrive a few days apart.  Never fear though, they will come within the specified time limit as in our Shipping Information.

 

Where's my order?

You will receive a shipping dispatch email with a tracking code once your parcel is dispatched from the warehouse. 

 

I didn’t receive an order or shipping confirmation email. What should I do?

Please check your junk mail as it’s possible that our confirmation emails may have been incorrectly sent there.

There is also a possibility that we have an incorrect email address linked to your account.
If you believe this is the case, please contact us at customer-service@dreamlandmagazine.com.au so we can verify your order and resend your confirmation emails.

 

How long will it take for me to receive my order?

Please refer to our Shipping section for specific times.

Most of our items are shipped via e-packet and take between 5-20 days (depending on which country).  However this does not apply to all countries.  

 

What’s your returns policy?

Please follow the instructions here for all returns information.

If you need to return an item of clothing, please have it shipped to us within 30 days of purchase.

The item must be unwashed and unworn with labels and tags still attached. We offer store credit for all returns.

Please notify us if you decide to return your item, shipping will occur at your expense unless the item has arrived damaged or the wrong item was shipped.

Please contact us at customer-service@dreamlandmagazine.com.au for any further returns information.

 

Do you offer exchanges?

Unfortunately Dreamland Magazine does not offer exchanges as we cannot guarantee or hold specific pieces. Please apply for a return and once we have processed your return, you can use your store credit to purchase again.

 

Where are you located?

We are a family run business and we are located on the gorgeous Gold Coast, Australia. Our items come from all over the world and are often shipped from our warehouses in other countries.

 

How can I get in contact with you?

Head over to our contact us page and fill out the contact form or email us. Or try our Live Chat option.

Size Chart

MEN'S SIZE CHART USING HEIGHT AND WEIGHT FOR ALL ITEMS

Height (cm)

Weight (kg)

 

50

55

60

65

70

75

80

85

90

95

100

105

165

XS

XS

S

M

L

L

XL

XL

XXL

 

 

 

170

XS

XS

S

M

L

L

XL

XL

XXL

3XL

 

 

175

XS

S

S

M

L

L

XL

XL

XXL

3XL

3XL

 

180

 

S

M

M

L

L

XL

XL

XXL

3XL

3XL

3XL

185

 

 

M

L

L

XL

XL

XL

XXL

3XL

3XL

3XL

190

 

 

 

L

L

XL

XL

XXL

XXL

3XL

3XL

3XL