Returns and Refunds

When choosing sizing - please follow our Height/Weight Chart on the product page.  It is very accurate for the size that will suit you best - Thankyou.

 

Right Size Guarantee

Dreamland Shop guarantees that your item will fit if you follow our weight/height size guide, or you get the correct size sent to you for free!  

You must follow our size guide for this guarantee - you can find it on every product page next to the title or at the end of the product description.

If your item doesn't fit and you have followed Dreamland Shop's size guide, all you need to do to get the right size sent to you is send us a picture of the item not fitting correctly to customer-service@dreamlandmagazine.com.au


Store Return Policy - Exchanges Only

As of the 01/06/2019 Dreamland Magazine will accept returns of goods purchased from www.dreamlandmagazineshop.com for an exchange only. If you are unhappy with the item you have received and wish to choose a new item to replace it with, you can return it for an exchange within 30 days of delivery.  Items must be in original condition and must not to be worn, used, altered or washed.

We do not refund for change of mind, so please choose your item carefully. We do guarantee your size will fit if you use our size guide.  Please look at our size guarantee policy above for more information.

Return shipping fees are the customers responsibility.

If you have a defective item or have received the wrong item and you can prove this with a photograph please email us at customer-service@dreamlandmagazine.com.au with a picture of the defect in the item and we can refund you your money automatically without needing the item to be returned first.  *please note:  this is subject to our discretion.

 

How Will I Receive My Exchange?

When you have shipped the item successfully back to us in its original condition, you will be given a one-time-use code for the value of the item you have returned, in which you can use at checkout when ordering your exchange item/s.

 

Refunds for Defective Items

Once you have proved you have a defective item by emailing us an image of it to customer-service@dreamlandmagazine.com.au (and we have verified this) you will be refunded directly the cost of said item into the system that you originally paid us in (paypal or card). 

Your return will usually be processed within 3 business days of receiving the item back. We’ll send you a Refund Notification email to notify you once the refund has been completed and you have been refunded your money.

 

How To Exchange Merchandise

    Step 1
    Email us at customer-service@dreamlandmagazine.com.au to let us know that you are going to be returning the item for an exchange.

    Step 2
    Pack your return securely and in the original packaging (if possible). 

    Step 3
    Make sure to remove other shipping labels and seal the package.

    Step 4
    Send items back to us at the address below using any trackable/insured shipping method. 

    Dreamland Shop
    ATT: Zhu Bu Lei
    Wang jiang xin yuan 3 yuan 2 zhuang 1602,
    Hangzhou,
    Zhenjiang,
    China
    310012
    +86-150698711537

    Step 5:  
    Please include a small note in the package with your order number, name and email address.

    Size Chart

    MEN'S SIZE CHART USING HEIGHT AND WEIGHT FOR ALL ITEMS

    Height (cm)

    Weight (kg)

     

    50

    55

    60

    65

    70

    75

    80

    85

    90

    95

    100

    105

    165

    XS

    XS

    S

    M

    L

    L

    XL

    XL

    XXL

     

     

     

    170

    XS

    XS

    S

    M

    L

    L

    XL

    XL

    XXL

    3XL

     

     

    175

    XS

    S

    S

    M

    L

    L

    XL

    XL

    XXL

    3XL

    3XL

     

    180

     

    S

    M

    M

    L

    L

    XL

    XL

    XXL

    3XL

    3XL

    3XL

    185

     

     

    M

    L

    L

    XL

    XL

    XL

    XXL

    3XL

    3XL

    3XL

    190

     

     

     

    L

    L

    XL

    XL

    XXL

    XXL

    3XL

    3XL

    3XL